Frequently Asked Questions
Everything you need to know about your Jimmy Fairly experience.
How long does shipping take for prescription glasses?
Each pair of prescription glasses is custom-made in our workshop. Delivery typically takes 5 to 10 business days depending on your lens type and location.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your frames, you can return them for a full refund or exchange, provided they are in original condition.
Are your lenses scratch-resistant?
Yes, all Jimmy Fairly lenses come with a standard anti-scratch and anti-reflective coating at no extra cost to ensure durability and clarity.
Do you offer international shipping?
We currently ship to many countries across Europe and internationally. Shipping costs and delivery times are calculated at checkout based on your destination.
Can I use my own prescription from any optician?
Absolutely. You can upload a photo of your prescription during checkout or email it to our customer service team after placing your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.